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How to order multistream cablecard in loudoun county VA (20164)

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alligator768
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Contributor
Posts: 4
Registered: ‎08-27-2009

How to order multistream cablecard in loudoun county VA (20164)

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I ordered the new tivo premier which only takes multi-stream cards. When i called cust serv on 3/30/10 ~ 8:45 am to have my dual single-stream cards exchanged with a single multi, csr said they don't offer multi-stream.

 

CSR transferred me to tech support, who agreed with what others are posting on these forums, that it would be very unlikely for a tech to bring out an s-card these days.

 

Unfortunately, tech had to xfer me back to cust serv, at which time I had to go through the whole schpeil again.

 

I had to explain to the csr to simply put in the order for "a" cablecard, (which she kept referring to as 'digital adapter'--same monthly price, so i'm ~assuming~ that's the m-card) and that I would be returning the 2 cablecards.

 

She still didn't quite get it, but put the order in anyway

 

I love the fios technology, but I rue every time i have to interact with cust serv.

 

Word to the wise, don't even try and explain the whole tivo-cablecard-tv setup. Just have them enter an installation order for a cablecard. When the tech calls on the day of installation to confirm his/her approx arrival time, make sure they are brining the multistream.

 

My order # is {edited for privacy}, install scheduled for april 9th 8-12 am. I'll update this thread at that time to let everyone know how the install went, and hopefully save others some time in the future.

 

 

 

 

 

 

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spacedebris
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Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009

Re: How to order multistream cablecard in loudoun county VA (20164)

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I would call back and check with tech support to see what was ordered. Because a digital adaptor and a cable card, while the same price, are two different things. And you NEED an order to state cable card. So I would head it off before it becomes a bigger issue than it already is. Make sure that they have the order for the correct device. If you wait for a day or two before its due they may have to cancel the order and start again, pushing your order out even further.




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