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How to remove STB from the FIOS TV Central page

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rverwij
Contributor
Contributor
Posts: 1
Registered: ‎11-09-2009

How to remove STB from the FIOS TV Central page

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Under the "My Set -Top Boxes" page in TV Central I have a couple STB that I returned back to Verizon.  How do I remove these boxes from that page.

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jumpin68ny
Gold Contributor VII
Gold Contributor VII
Posts: 1,778
Registered: ‎05-14-2009

Re: How to remove STB from the FIOS TV Central page

Message 2 of 3
(6,268 Views)

I don't believe you can delete an STB from the VZ Central.  Once you return the STB and they record receipt of it, its supposed to be removed.  I had a bad STB and they replaced it and took some time before it was removed.

 

Maybe one of the VZ folks that browse this can assist you otherwise you will have to wait for it to be removed.

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jumpin68ny
Gold Contributor VII
Gold Contributor VII
Posts: 1,778
Registered: ‎05-14-2009

Re: How to remove STB from the FIOS TV Central page

Message 2 of 3
(6,269 Views)

I don't believe you can delete an STB from the VZ Central.  Once you return the STB and they record receipt of it, its supposed to be removed.  I had a bad STB and they replaced it and took some time before it was removed.

 

Maybe one of the VZ folks that browse this can assist you otherwise you will have to wait for it to be removed.

View solution in original post

VZ_Frank
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 139
Registered: ‎10-09-2009

Re: How to remove STB from the FIOS TV Central page

Message 3 of 3
(6,205 Views)

Hello rverwij,

If you send me a private message with the serial numbers of the stbs you want to delete, I can delete them from the system.  There is no guarantee this will expedite the process, but I can give it a shot.  Thanks

Frank
Verizon Telecom
Fiber Solution Center


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