How to remove closed captions?

[Olie]

The procedure says

1 Press the Menu button on your remote control.
2 Select Settings.
3 Select Accessibility.
4 Select Close Captions.
5 Select either On or Off and press OK.

However, under the menu Settings, I don't have the selection Accessibility

So, how do I do? Wher do I find the Accessibity sub-menu?

[Justin46]

Are you using an SD STB? On my HD DVR I do have the Accessibility option, and I can turn the CC on and off, either via the Menu or using either the "*" button (marked CC) or the A/V button. But on my ST STB there is no Availability option in the Menu, and neither the "*" nor the A/V button works. It looks to me like either Verizon just forgot to include it in the SD boxes, or there is a bug. But maybe somebody else knows the secret on an SD box.

Sorry I can't help.

Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.0, Build 06.89
Keller, TX 

[Brennoko]

Hello Olie,

The HD DVR (6416) boxes are the only box that do closed captioning from the box. All others pass that information straight through to the TV. This means you will have to check the TV's menu for its closed captioning setting, which can be accomplished either with the original TV remote or by using the fios remote and pressing TV then menu to bring up the TV's menu.

Hope this helps,

Brenn

[Olie]

Thanks, I got it removed with the TV controls