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Trying to get an HBO promotion that Verizon called me to accept, then spent over 2 hours on phone calls, spoke with 4 reps, escalated 2 times, got disconnected 2x, and most recently the Verizon rep HUNG UP on me, and it STILL does not work.
Does anyone at Verizon care at all?
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I'm not replying to your question but rather asking another one for which I would like to file a formal complaint..
Why is it that I get penalized if I try to break the 24 month contract I signed and Verizon seems to have unlimted power to remove TV channels from my package. They just simply sent me an e-mail saying they are removing 2 ESPN channels from the ExtremeHD package which I consider a breach of contract.
Steve
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mcicciari,
Since we haven't heard back from you as requested in your private support case, it appears assistance is no longer required. Please make a new post anytime you need assistance.
- Joseph_VZ