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How to submit a formal complaint?

How to submit a formal complaint?

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Contributor
Contributor
Posts: 2
Registered: ‎04-04-2013

How to submit a formal complaint?

Message 1 of 3
(592 Views)

Trying to get an HBO promotion that Verizon called me to accept, then spent over 2 hours on phone calls, spoke with 4 reps, escalated 2 times, got disconnected 2x, and most recently the Verizon rep HUNG UP on me, and it STILL does not work.

 

Does anyone at Verizon care at all?

2 REPLIES 2
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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎03-12-2012

Re: How to submit a formal complaint?

Message 2 of 3
(585 Views)

I'm not replying to your question but rather asking another one for which I would like to file a formal complaint..

 

Why is it that I get penalized if I try to break the 24 month contract I signed and Verizon seems to have unlimted power to remove TV channels from my package. They just simply sent me an e-mail saying they are removing 2 ESPN channels from the ExtremeHD package which I consider a breach of contract.

 

Steve

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Employee Employee
Employee
Posts: 3,190
Registered: ‎04-10-2013

Re: How to submit a formal complaint?

Message 3 of 3
(481 Views)

mcicciari,

 

Since we haven't heard back from you as requested in your private support case, it appears assistance is no longer required. Please make a new post anytime you need assistance.

 

- Joseph_VZ

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