So I just rented Transformers Dark of the Moon On Demand tonight and the first 2 hours of the movie worked great.
In the last 20 minutes, the audio started skipping very badly then completely died. I rebooted the set-top box, reset the router and restarted the movie (also it sucked that there were no chapters and I could only fast forward at 2X). This is a totally unacceptable user experience. I want my $4.99 back.
And, no, it was not my TV. As soon as I exited out of the movie, the audio worked fine. If I went back to the beginning of the movie, the audio worked fine.
I am sorry you had difficulty with the Transformer 3 VOD. I am sending you a private message to assist further.
Mike_VZ Verizon Support
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