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All I can say is I am glad my 2 yr contract ends in Aug 2014 and I can cut the head off this FIOS TV junk.
We have had problems since day one and the technical support either replaces equipment or says "its supposed to be like that".
We have had to replace the main MR DVR box and the SD box already due to various things from clock display burning out to " loss of signal, check router status and reboot your set top box". And when these pieces of equipment were inoperable, we still paid for service, never once received a credit from Verizon.
The secondary DVR set top box has a mind of its own, freezes while playback, scrambles the picture and/or the remote will stop responding while trying to skip forward or backwards. It will boot you to the end of the show or take you back to the beginning, forcing you to FFWD through the show to the point the set top box kicked you out.
I've asked about credits for and/or lowering my monthly bill now that we are out of the 1 yr period and the Verizon rep's I have spoken with while they are courtious have all but told me, we can't help you and if you don't like it leave at the end of your contract period.
I will happily oblige you Verizon, I will spend the next 6 months researching for a Cable/Satelite TV company that offers competitve rates and offers reliable equipment. It's not the money, its the fact that when I do call for help, I get the impression that it's an inconvienience to request replacement equipment and was even told one time, "do you really need a replacement set top box because the clock doesn't work?" The answer is yes, for what you're taking out of my wallet every month, I expect equipment to be fully functional, including the clock display.
6 Months and counting.......
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@tlarimer187 wrote:All I can say is I am glad my 2 yr contract ends in Aug 2014 and I can cut the head off this FIOS TV junk.
We have had problems since day one and the technical support either replaces equipment or says "its supposed to be like that".
We have had to replace the main MR DVR box and the SD box already due to various things from clock display burning out to " loss of signal, check router status and reboot your set top box". And when these pieces of equipment were inoperable, we still paid for service, never once received a credit from Verizon.
The secondary DVR set top box has a mind of its own, freezes while playback, scrambles the picture and/or the remote will stop responding while trying to skip forward or backwards. It will boot you to the end of the show or take you back to the beginning, forcing you to FFWD through the show to the point the set top box kicked you out.
I've asked about credits for and/or lowering my monthly bill now that we are out of the 1 yr period and the Verizon rep's I have spoken with while they are courtious have all but told me, we can't help you and if you don't like it leave at the end of your contract period.
I will happily oblige you Verizon, I will spend the next 6 months researching for a Cable/Satelite TV company that offers competitve rates and offers reliable equipment. It's not the money, its the fact that when I do call for help, I get the impression that it's an inconvienience to request replacement equipment and was even told one time, "do you really need a replacement set top box because the clock doesn't work?" The answer is yes, for what you're taking out of my wallet every month, I expect equipment to be fully functional, including the clock display.
6 Months and counting.......
These are peer to peer forums, but Verizon sometimes does exculate issues.
If you are having issues with your box you know you can swap them out online in your account or on the stb/dvr box menu without having to talk to anyone. You can also go to a fios store.
Honestly though if you are that unhappy with the service why are you even waiting for the contract to run out? Pay the early term fee and move on. With 6 months left thats only a etf of around $70 since the etf drops $10 each month from when you originally signed the contract.