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I can't watch any content through the FIOS app or any other app

Posts: 1
Registered: ‎12-07-2017

I can't watch any content through the FIOS app or any other app

Message 1 of 2

Trouble ticket is {edited for privacy}


After wasting a hour online (3 different people - 2 "disconnects") before being told I was talking to the wrong department they gave me the 800 # for tech support.  I spent 45 minutes on the phone last night, and was assured that the problem would be resolved today, but it has not been and there has been no contact from FIOS.


My problem is that I'm subscribed to the Ultimate HD package, however, when I use the app or a channel's app, it checks with FIOS and FIOS advises that I'm not subscribed to a high enough tier, however, the tier it lists is below my tier.  I also am subscribed to the channels that I'm attempting to view online because I can view the channel on my boxes at home.


Support advised that it was something about my account being commercial, but it's a residential account.  I do have other commercial accounts, but they are unrelated.


Does anyone have any idea of how I can get help with this issue without having to waste another ton of time on the phone?



Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,978
Registered: ‎11-04-2008

Re: I can't watch any content through the FIOS app or any other app

Message 2 of 2

I have found their support via twitter to be quite helpful.


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