Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.

I have a black TV box that isn't working properly!

Reply
AdvicePro
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎02-26-2009

I have a black TV box that isn't working properly!

Message 1 of 4
(3,991 Views)

It won't display program information nor stored shows on the DVR.  the box appears to be plugged in correctly, though on the back, there are two plug sockets and the top one doesn't have a plug-in it.

3 REPLIES 3
VZ_Frank
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 139
Registered: ‎10-09-2009

Re: I have a black TV box that isn't working properly!

Message 2 of 4
(3,966 Views)

What is the model of the black box you have.  The top plug on the back is an additional outlet and does not require anything to be plugged into it.

Frank
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

AdvicePro
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎02-26-2009

Re: I have a black TV box that isn't working properly!

Message 3 of 4
(3,964 Views)

QIP2500-3

VZ_Kim
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 135
Registered: ‎01-23-2010

Re: I have a black TV box that isn't working properly!

Message 4 of 4
(3,924 Views)

Hi AdvicePro, sorry your box isnt working correctly. Try this, remove coax cable to "RF IN" or "Cable IN" on the stb, and remove power to the box. After 20 seconds, replace coax cable then the power cord. Wait for it to reset (when the time appears on the display). If that doesnt help, do the same to the DVR and try again. Let me know if this helps.

 

Kim
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.