I have a non-authorized DVR! Why?
PSIMON1210
Newbie

I have a Verizon HD box with DVR. My DVR appears to work properly, recording whatever I ask it to record. The issue is at playback. Some programs, not all, with no relationship to channel, time of day, length of program or anything else will not play. All I get is the message "This service is not authorized for playback (or recording)." Other programs playback fine.

I called Tech support. They said they would reset my box from their side and that everything I had scheduled for recording would be erased. After about 15 minutes, I regained control of the box. Nothing had changed. All of my schedule was intact. All of my recordings were there and the recordings that didn't play before, still didn't play!

To say I am not happy is mild. Where do I go from here? All other features of the box (widgets, VOD, program guide) work.

All ideas GREATLY appreciated.....

Paul

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Re: I have a non-authorized DVR! Why?
Karl_VZ
Contributor - Level 1

Hi Paul, I sent you a message about this issue.  Please reply back when you have a chance.  Thanks!

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Re: I have a non-authorized DVR! Why?
spacedebris
Master - Level 2

Sounds like you may have a bad hard drive. Any recordings recorded into the faulty space of the hard drive will fail to playback.

You may be able to do a factory reset of the DVR and have them completely clear the Hard Drive (basically a re-format of the HD) But if it were me. I'd ask for a replacement. Once a HD starts to go it can cause many other issues.

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Re: I have a non-authorized DVR! Why?
TX-Jim
Newbie

I have the same problem.  When I called service the service rep said it was the broadcast company (ABC Network) that was blocking the playback.  Not helpful.  I have always been able to record and play programs on FIOS Channel 508 with no problems.  This has been going on for two weeks.  Can I look forward to a total failure soon?

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Re: I have a non-authorized DVR! Why?
jackmcgann
Specialist - Level 1

@TX-Jim wrote:
>the service rep said it was the broadcast company (ABC Network) that was blocking >the playback.  Not helpful.

You were "fed a line". Call again.

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Re: I have a non-authorized DVR! Why?
telebears
Enthusiast - Level 3

Exact same thing happened to me and I was sent a new DVR after 5-days have rebooting it. The response (from tech support and this forum) was unacceptable so I choose to go to DirecTV and couldn't be happier. I suggest everyone do the same. 

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Re: I have a non-authorized DVR! Why?
magnusfl
Enthusiast - Level 3

@telebears wrote:

Exact same thing happened to me and I was sent a new DVR after 5-days have rebooting it. The response (from tech support and this forum) was unacceptable so I choose to go to DirecTV and couldn't be happier. I suggest everyone do the same. 


I wnet to sat my self after being frustrated with verizons lack of customer service and love there customer service as they answered there phones in less the 5 minutes (comparted to 45Min for verizon and then to a wrong deparment which took 45 minutes more )had there tech out 14 times in a month and half tweeking our dish but  sadly what we hated is complete signal  lost every time it rained so back to FIOS

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Re: I have a non-authorized DVR! Why?
ccdedyo
Newbie

Karl,  Can you please send me the same info?  My DVR is doing the same thing. Thank you.

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Re: I have a non-authorized DVR! Why?
VZScreenName1
Newbie

I too am having this problem.  Karl can get this info too.

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Re: I have a non-authorized DVR! Why?
smatzke
Newbie

Karl,

What is the secret to getting your infomation?  Does it help, or does it just look good in these postings?

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