06-19-2009 07:46 AM - edited 06-19-2009 07:49 AM
So Techman, what has Verizon done to get this slow/poorly responding DVR box problem rectified? You know it really makes Verizon's Top Notch - Super Duper Fast Fios Technology seem like a big JOKE.
Just this morning I had to call and request my 4th DVR box from VZ. This time I was persistant that I wanted a new box not a refurbished box.
I'm sure the Fios Techonology is great but the equipment you send out is insufficient.
1) The DVR boxes do not have enough memory to keep up with mulitiple task, watching one channel, recording another and pulling up the guide. The lag/slow response is absolutely unacceptable.
2) Stop sending your new customers someone elses junk box you've had returned to you.
Honestly whoever thought out this whole box process I hope has to go through every bit of frustration that we have with ours.
06-19-2009 11:50 AM
I'm not sure why your having these problems I'll look into it........btw did you get your remote ordered?
06-19-2009 11:54 AM
06-19-2009 12:23 PM - edited 06-19-2009 12:24 PM
hmmm ok misread the note I'll have it put on in just a sec