This issue seems to be pretty common.... what exactly is the issue??
are the reps that place orders, just incompetent and are not placing these orders properly?
is it an issue with the database??
regardless of either, why are you the only 2 that seems to be able to resolve it in a timely manner??
if you guys were not here, what should the customer do, in order to have this resolved...
it doesn't seem like a technical support issue, yet it seems that tech support is the savior and/or dumping ground for this issue...
Should Billing/Orders be handling this, and they just do not know how... or should technical support be fielding these issues?
It would be nice to have a definitive answer as to which department is actually responsible for this..