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I lose Live Feed on the TV during power outage.

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AHSBob
Contributor
Contributor
Posts: 3
Registered: ‎07-16-2012

I lose Live Feed on the TV during power outage.

Message 1 of 5
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I have a generator that keeps my house powered when the local service drops.  The FIOS equipment in the house is included in the connection.  When the Line power goes out I have phone, internet, and "some" TV.  Everything works on the TV except the Live feed channels are not available.  This last outage was a line fuse right in front of my house; only three houses were affected, but the Live Feed dropped out until power was restored.  (It comes back as soon as the power does).  It's nice to have the connections I do have, but I want to watch the news in realtime.

4 REPLIES 4
CRobGauth
Platinum Contributor III Platinum Contributor III
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Posts: 7,966
Registered: ‎11-04-2008

Re: I lose Live Feed on the TV during power outage.

Message 2 of 5
(547 Views)

Not sure what you mean by live feed channels? Are you refering to any channels on STB?

You have supplied power to ONT? And the router?

I have done that at my house when I lose power and everything works ok.


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AHSBob
Contributor
Contributor
Posts: 3
Registered: ‎07-16-2012

Re: I lose Live Feed on the TV during power outage.

Message 3 of 5
(525 Views)

By "live feed" I mean any channel that is being transmitted in "real-time" - local TV channels / cable channels.  What I can do is see anything stored on the DVR, or the Video On Demand.  I can also see the channel guide; and if I call tech support they can access my STB to send a reset code (which accomplishes nothing).

PJL
Gold Contributor V
Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: I lose Live Feed on the TV during power outage.

Message 4 of 5
(508 Views)

Are you sure your backup is providing power to both the router and the ONT (see CRobGauth's post)?

AHSBob
Contributor
Contributor
Posts: 3
Registered: ‎07-16-2012

Re: I lose Live Feed on the TV during power outage.

Message 5 of 5
(503 Views)

I assume so. I don't see any other source for power other than the battery back-up box - and it draws power from the generator during outages (the green System Status LED is the only one lit normally or when the generator is running)

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