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I set up favorites and FIOS won't save them!

I set up favorites and FIOS won't save them!

Contributor topoak
Posts: 5
Registered: ‎03-04-2017
Message 1 of 3

This is infuriating.  I set up favorites 1 and 2, then FIOS asks me to save the settings to "the cloud" .  I save it and when I go back to the remote and press the remote for "favorites" a message says that I have none!.  This problem started a few weeks ago so I can't be alone with it.  Why can't Verizon get a simple thing like this to work the way it is supposed to.  If you can't get it to work, why have it at all???

Nickel Contributor
Nickel Contributor
Posts: 85
Registered: ‎10-26-2011
Message 2 of 3

I have the same problem as you.

Bronze Contributor III Bronze Contributor III
Bronze Contributor III
Posts: 268
Registered: ‎12-06-2010
Message 3 of 3

Have you tried power cycling the box and your Fios router?

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