Accessibility Resource Center Skip to main content
Get gifts fast with In-Store & Curbside Pickup or same-day delivery.

I set up favorites and FIOS won't save them!

Reply
Highlighted
Contributor
Contributor
Posts: 5
Registered: ‎03-04-2017

I set up favorites and FIOS won't save them!

Message 1 of 3
(809 Views)

This is infuriating.  I set up favorites 1 and 2, then FIOS asks me to save the settings to "the cloud" .  I save it and when I go back to the remote and press the remote for "favorites" a message says that I have none!.  This problem started a few weeks ago so I can't be alone with it.  Why can't Verizon get a simple thing like this to work the way it is supposed to.  If you can't get it to work, why have it at all???

2 REPLIES 2
Highlighted
Bronze Contributor II
Bronze Contributor II
Posts: 85
Registered: ‎10-26-2011

Re: I set up favorites and FIOS won't save them!

Message 2 of 3
(799 Views)

I have the same problem as you.

Highlighted
Gold Contributor III Gold Contributor III
Gold Contributor III
Posts: 1,168
Registered: ‎12-06-2010

Re: I set up favorites and FIOS won't save them!

Message 3 of 3
(706 Views)

Have you tried power cycling the box and your Fios router?

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.