I just moved and had Verizon installed on Saturday, and everything was going smoothly until Sunday when my set top box kept freezing. I contacted support and they rebooted it on their end and it worked. On Monday the set top box was in even worse shape, and wouldn't even show a picture of any kind. I spent about an hour on the phone with support trying all sorts of tests (every time it rebooted it would freeze on EPG Storage or whatever on the loadbar) and eventually the representative concluded the box was broken and he sent me a new one.
I installed the new box last night and followed the activation instructions exactly and everything was plugged in just as it was on the previous box. I was completely shocked when this box didn't work either! I rebooted it a bunch of times, and it either gave me a troubleshoot window or just as the last box it would freeze on EPG Storage during the startup process. Eventually the box wouldn't even show the correct time anymore so I gave up.
I'm gonna talk to support when I get home tonight, but I was wondering if anyone else has had this issue and how it was resolved? I'd really rather not waste another hour on the phone running tests only to conclude the box is "broken" (though honestly what are the chances TWO brand new boxes would both be faulty?), so any help would be GREATLY appreciated!
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