I was mislead by FIOS Installer today

[yorkiegirl12]

I had FIOS installed today (Triple Play) and my small kitchen TV is not HD.  When I asked why it wasn't full screen as it preiously was for 14 years with Comcast, I was told it was because I was viewing a commercial.  Well when he left, every channel does not fill the screen on my small kitchen TV, whether a network channel, or any other channel including commercials.  I was misled.  A customer service rep tried to help me over the phone but could not resolve the issue.  I feel I should have been told at the time of install and maybe I  could have had some other options like a different cable or a different set top box, etc.  I was not afforded this opportunity.  To whom can I make this formal complaint and have my issue resolved?

[jonjones1]

This should be a simple fix. In cable their set top boxes has a setup menu.

in this menu there is a screen resolution and it can be set to 780, 1080 etc. and higher set it to the highest.

there is also a ratio setting. Set it to the different ratios until your tv is showing up as filled in.

sorry I cannot help further since I don’t have Fios tv just internet. But that is the way I set up my tv’s years ago with cable. Should be the same procedure with Fios tv.

[TomH121]

If you want more specific help then...

Please provide more SPECIFIC information so someone can help you.
DO NOT INCLUDE PRIVATE ACCOUNT INFORMATION

Equipment Model No. ?

Set Top Box ?

[jonjones1]

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@TomH309wrote:

If you want more specific help then...

Please provide more SPECIFIC information so someone can help you.
DO NOT INCLUDE PRIVATE ACCOUNT INFORMATION

Equipment Model No. ?

Set Top Box ?

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My post is not showing?

funny I thought I responded early this morning to the original poster.

forum is probably playing games again with my posts. 

[CRobGauth]

You suggested OP try different resolutions (720, 1080, etc).

OP stated TV was not HD (ie SD).

So resolutions won't make a difference.
Therefore, understanding what model TV and STB will help in correcting the issue.

[jonjones1]

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@CRobGauthwrote:

You suggested OP try different resolutions (720, 1080, etc).

OP stated TV was not HD (ie SD).

So resolutions won't make a difference.
Therefore, understanding what model TV and STB will help in correcting the issue.

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Yep I read the post. I also know that even on old tv’s the (not the ones with the adjustment knobs) the cable boxes had a setting that stretched or filled in the screen.

now the poster also said under their old cable service the tv did not have this issue.

so there must be a setting to show full screen. Which is common sense. If they could view it full screen before.