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I had FIOS installed today (Triple Play) and my small kitchen TV is not HD. When I asked why it wasn't full screen as it preiously was for 14 years with Comcast, I was told it was because I was viewing a commercial. Well when he left, every channel does not fill the screen on my small kitchen TV, whether a network channel, or any other channel including commercials. I was misled. A customer service rep tried to help me over the phone but could not resolve the issue. I feel I should have been told at the time of install and maybe I could have had some other options like a different cable or a different set top box, etc. I was not afforded this opportunity. To whom can I make this formal complaint and have my issue resolved?
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This should be a simple fix. In cable their set top boxes has a setup menu.
in this menu there is a screen resolution and it can be set to 780, 1080 etc. and higher set it to the highest.
there is also a ratio setting. Set it to the different ratios until your tv is showing up as filled in.
sorry I cannot help further since I don’t have Fios tv just internet. But that is the way I set up my tv’s years ago with cable. Should be the same procedure with Fios tv.
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If you want more specific help then...
Please provide more SPECIFIC information so someone can help you.
DO NOT INCLUDE PRIVATE ACCOUNT INFORMATION
Equipment Model No. ?
Set Top Box ?
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@TomH309wrote:If you want more specific help then...
Please provide more SPECIFIC information so someone can help you.
DO NOT INCLUDE PRIVATE ACCOUNT INFORMATIONEquipment Model No. ?
Set Top Box ?
My post is not showing?
funny I thought I responded early this morning to the original poster.
forum is probably playing games again with my posts.
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You suggested OP try different resolutions (720, 1080, etc).
OP stated TV was not HD (ie SD).
So resolutions won't make a difference.
Therefore, understanding what model TV and STB will help in correcting the issue.
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@CRobGauthwrote:You suggested OP try different resolutions (720, 1080, etc).
OP stated TV was not HD (ie SD).
So resolutions won't make a difference.
Therefore, understanding what model TV and STB will help in correcting the issue.
Yep I read the post. I also know that even on old tv’s the (not the ones with the adjustment knobs) the cable boxes had a setting that stretched or filled in the screen.
now the poster also said under their old cable service the tv did not have this issue.
so there must be a setting to show full screen. Which is common sense. If they could view it full screen before.