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I have the HBO, Cinemax & Movie package, I have access to all the channels. I also have access to all the HBO, and Cinemax VOD channels. From the movie package I only have access to Showtime, Starz, TMC, Encore and Sundance VOD, when I try to acces IFC or FLIX VOD I receive a message telling me I have to subscribe.
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Omerc139::
Randomly, this sometimes occurs where even though the channels are all properly displaying, a code in the system doesn't transfer properly between systems, resulting in the VODs not being available.
What I would recommend is contact the orders department (or After Hours, who'll be in... today, technically), and have them "refresh" your package, it'll show the VOD codes added during the recap. Once that order is released, it generally takes 2-4 hours to get the VOD access updated to your account, at which time you'll be able to enjoy all your VODs.
Hope this helps!
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Omerc139::
Randomly, this sometimes occurs where even though the channels are all properly displaying, a code in the system doesn't transfer properly between systems, resulting in the VODs not being available.
What I would recommend is contact the orders department (or After Hours, who'll be in... today, technically), and have them "refresh" your package, it'll show the VOD codes added during the recap. Once that order is released, it generally takes 2-4 hours to get the VOD access updated to your account, at which time you'll be able to enjoy all your VODs.
Hope this helps!
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Thank you for your reply, I called them up and had it refreshed and it was fixed. Thanks again!
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Vinny, I had the exact same problem as well. I added Cinemax to my HBO/Movies package and lost all VOD as well. Sorry to hear you had to spend 2 hours on the phone, I guess I got lucky. I was only on for about 1/2 hour, was transferred quite a bit during that time but within 20 minutes of hanging up with them my issue was completely fixed.
I do have to give kudos to the Verizon reps I spoke with, every single one of them was extremely nice and tried to be as helpful as humanly possible.