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If A VERIZON AGENT does not respond and fix this then I am switching back to COMCAST
bethanypg1
Enthusiast - Level 1
‎11-17-2013 08:38 AM

I pay OVER TWO HUNDRED DOLLARS A MONTH for all these channels and every weekend when I have my only two days off to relax and watch these channels (that I pay an arm and a leg for!) ARE NOT WORKING.

I have been taking pictures for MONTHS of the error messages I get on various channels (both basic cable channels and paid movie channels!). I have a .zip file all ready to email to show my proof of the non-working channels that I am paying for.

Today, I've just had enough. I want reimbursement and I want this problem fixed. Technicians have come to my house and the problem still persists. Is it too much to ask for something that I pay my hard-earned money for to work properly???

I will be switching back to Comcast if this problem is not resolved.

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Re: If A VERIZON AGENT does not respond and fix this then I am switching back to COMCAST
PJL
Master - Level 3
‎11-17-2013 09:31 AM
@bethanypg wrote:

I pay OVER TWO HUNDRED DOLLARS A MONTH for all these channels and every weekend when I have my only two days off to relax and watch these channels (that I pay an arm and a leg for!) ARE NOT WORKING.

I have been taking pictures for MONTHS of the error messages I get on various channels (both basic cable channels and paid movie channels!). I have a .zip file all ready to email to show my proof of the non-working channels that I am paying for.

Today, I've just had enough. I want reimbursement and I want this problem fixed. Technicians have come to my house and the problem still persists. Is it too much to ask for something that I pay my hard-earned money for to work properly???

I will be switching back to Comcast if this problem is not resolved.

Have you actually contacted Verizon support directly via phone, chat, etc. about your issue?

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Re: If A VERIZON AGENT does not respond and fix this then I am switching back to COMCAST
CRobGauth
Community Leader
Community Leader
‎11-17-2013 10:04 AM

I would contact Verizon via twitter (@verizonsupport).

I have had the most success that way.

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Re: If A VERIZON AGENT does not respond and fix this then I am switching back to COMCAST
bethanypg1
Enthusiast - Level 1
‎11-17-2013 10:20 AM

Obviously I have since I stated that "Technicians have come to my house and the problem still persists."

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Re: If A VERIZON AGENT does not respond and fix this then I am switching back to COMCAST
bethanypg1
Enthusiast - Level 1
‎11-17-2013 10:24 AM

I'll try twitter, but honestly, I do not expect a reply from them at all. I'm just covering all my bases since I'm sure they will try to rob me even further by making me pay a fine for breaking my contract when I switch to another service provider.

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Re: If A VERIZON AGENT does not respond and fix this then I am switching back to COMCAST
LawrenceC
Moderator Emeritus
‎11-17-2013 10:30 AM

Hi bethanypg,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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Re: If A VERIZON AGENT does not respond and fix this then I am switching back to COMCAST
Verizon_Support
Customer Service Rep
‎11-25-2013 07:01 AM

Hey bethanypg,

We closed your case out due to you no longer responding. Feel free to make a new post anytime you need our help.

- Jose_VZ

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