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Improve Customer Service

Posts: 3
Registered: ‎04-03-2012

Improve Customer Service

Message 1 of 2

Since January 2012, I have been only able to use FIOS twice on my upstairs television. The technician came out twice. The television work only on those two occurrences. On 4-01-12, I proceeded to turn this television on. Once again, there was no picture. During the interim, I unplugged, rebooted, exchanged boxes to no avail. The FIOS still did not work. On 4-02-12, after being on the phone for approximately 4 hours, I was assured that a tech would be at my home between 8am & 12PM. I called to confirm at approximately 11:Am. Once again, I was told that a tech would be here. I called back at approximately 12:15pm & 1:53pm. I was told that the tech came to work late and he was on his way. At approximately, 3:00pm someone from Verizon FIOS dispatch called me and told me that they need to reschedule because the tech is sick. I expressed my disappointment. It is obvious to me that Verizon Fios does not place the interests of their customer first. It appears that their only goal is to sell contracts that lock customers in for two years and neglect their responsibility to service. I will not recommend FIOS to anyone.


Verizon FIOS need to stop promoting positive customer service until they commit to improving their practices.

Bronze Contributor II
Bronze Contributor II
Posts: 539
Registered: ‎10-05-2011

Re: Improve Customer Service

Message 2 of 2

I wonder at times why Verizon Fios only seems to brag about its fast and reliable Internet speed in its advertisements, which is indeed true but is that the only thing this company can promote? 

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