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In-Home Agent report STB out of sync
BobWerner
Enthusiast - Level 2
‎10-04-2011 05:08 PM

I recently purchased NHL Center Ice. Ever since that purchase when I run IHA it reports that my STB is out of sync and missed an update. When I go though the troubleshooting it fails and I'm presented with three options: Chat, connect to verizon.com or call. I've chatted, twice, with tech support and they assure me that everything's fine with my STB. If everything is OK as they say, what can I do to remove this message from IHA?

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Re: In-Home Agent report STB out of sync
TonyaD_VZ
Contributor - Level 3
‎10-06-2011 05:39 AM

Bob Werner,

Verizon support is in receipt of this issue. We will send you a PM to gather additional information.


Thanks,


Tonya D.

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Re: In-Home Agent report STB out of sync
BobWerner
Enthusiast - Level 2
‎10-07-2011 08:10 PM

I sent a reply to the message I have received no reply. I am still getting the message in my In-Home Agent.

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