Incorrect SN on STB?
jerseyshawn
Newbie

Hello everyone,

I got a STB delivered to my house today, did the self install - but couldn't get it to work.

When I finally went to verizon.com/fiostv/selfinstall, I see that the SN of the STB listed as having shipped to me is not the same as the one I received. I've tried calling support, but that is expectedly busy due to Hurricane Sandy.

Any one know of a direct # to reach someone to resolve this?

Thanks, 

--Shawn

incorrect SN: MA0919ZJ5786

   correct SN: M10923TE3306

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Re: Incorrect SN on STB?
Hubrisnxs
Legend

double check the service tags on that set top box,   most newer set top boxes come with two serial numbers.  one is called an m card serial number, and I forget what the other is called, but it kinda looks like what you described.

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