Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Incorrect SN on STB?

Reply
jerseyshawn
Contributor
Contributor
Posts: 1
Registered: ‎10-31-2012

Incorrect SN on STB?

Message 1 of 2
(1,377 Views)

Hello everyone,

I got a STB delivered to my house today, did the self install - but couldn't get it to work.

 

When I finally went to verizon.com/fiostv/selfinstall, I see that the SN of the STB listed as having shipped to me is not the same as the one I received. I've tried calling support, but that is expectedly busy due to Hurricane Sandy.

 

Any one know of a direct # to reach someone to resolve this?

 

Thanks, 

--Shawn

 

incorrect SN: MA0919ZJ5786

   correct SN: M10923TE3306

1 REPLY 1
Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Incorrect SN on STB?

Message 2 of 2
(1,347 Views)

double check the service tags on that set top box,   most newer set top boxes come with two serial numbers.  one is called an m card serial number, and I forget what the other is called, but it kinda looks like what you described.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.