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Info bar at bottom of screen lags behind when changing channels

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎08-25-2009

Info bar at bottom of screen lags behind when changing channels

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(7,115 Views)

Hello

Since day one (about 2 months now) i notice only on our 2 hd boxes that frequently when changing channels the info bar is temporarily stuck if you pause for a few seconds it will jump to whatever channel you stopped on but even if you go up or down slowly it still will stick from time to time. it is getting very annoying and i still have some com*^*^ lag as far as calling customer service is concerned so i thought i would give this a shot.

any ideas would be much appreciated.

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎08-25-2009

Re: Info bar at bottom of screen lags behind when changing channels

Message 7 of 7
(6,390 Views)

well hot **bleep** we finally got the IMG update and it fixed the problem only took 5 months at least its fixed

View solution in original post

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: Info bar at bottom of screen lags behind when changing channels

Message 2 of 7
(7,100 Views)

That is a known issue. It happens for some people on some STBs, not for others (I have never experienced it on my QIP6416 DVR, for example). Hopefully there will be a fix for the problem in the not too distant future. Perhaps someone from Verizon will be willing to comment here, but I suggest you try to be patient for just a little while longer....

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.6.2, Build 08.58
Keller, TX 76248

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Info bar at bottom of screen lags behind when changing channels

Message 3 of 7
(7,074 Views)
It is suppose to be fixed in the next update that is coming out.
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 171
Registered: ‎07-10-2009

Re: Info bar at bottom of screen lags behind when changing channels

Message 4 of 7
(7,009 Views)

To confirm,  we are aware of the issue referenced above and a fix has been implemented in the next IMG release.

Joe D
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.Follow us on Twitter™!

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎08-25-2009

Re: Info bar at bottom of screen lags behind when changing channels

Message 5 of 7
(6,967 Views)

Great

When will this IMG release happen? soon i hope!!

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎08-25-2009

Re: Info bar at bottom of screen lags behind when changing channels

Message 6 of 7
(6,603 Views)

I CAN NOT BELIEVE IT BUT HERE WE ARE 12/6 GOING ON 4 MONTHS AND NOTHING NO UPDATE AND STILL I HAVE TO PUT UP WITH THIS I TRIED CALLING CUSTOMER SUPPORT AND THE PERSON I SPOKE TO KNEW NOTHING ABOUT THIS EVEN THOUGH IN THIS VERY POST I WAS TOLD IT IS A "KNOWN ISSUE" HE HAD ME UNPLUGGING THINGS RESETTING THINGS AND IN THE END SAID THAT I WOULD HAVE TO PAY TO HAVE A TECH COME OUT BECAUSE I MUST HAVE A WIRING PROBLEM AT WHICH TIME I TOLD HIM I PAY FOR WIRE MAINTENANCE SO WHY SHOULD I HAVE TO PAY HE TOLD ME I DO NOT HAVE THE INSIDE PLAN EVEN THOUGH I HAVE BEEN PAYING FOR IT SINCE DAY 1!!!!!!!

NEEDLESS TO SAY THIS IS VERY ANNOYING NOW I READ IN ANOTHER POST WE SHOULD BE GETTING THE NEW IMG 12/8 I WON'T BE HOLDING MY BREATH CAN A VERIZON TECH PLEASE CONTACT ME ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎08-25-2009

Re: Info bar at bottom of screen lags behind when changing channels

Message 7 of 7
(6,391 Views)

well hot **bleep** we finally got the IMG update and it fixed the problem only took 5 months at least its fixed

View solution in original post

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