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Information Unavailable

Bronze Contributor I
Bronze Contributor I
Posts: 63
Registered: ‎02-20-2009

Information Unavailable

Message 1 of 2

More and more frequently I am watching a show in HD on FIOS and have a black screen with the message of Information Unavailable (or something similar) pop up.  The only way to clear it is to go to another channel and then back to the one I was watching.  I worry this will happen during my recordings when I am not there to switch channels quickly.  Does anyone else have this issue and/or know what it could be?


Thank you

Gold Contributor VII
Gold Contributor VII
Posts: 2,323
Registered: ‎08-05-2008

Re: Information Unavailable

Message 2 of 2
If you have a 7xxx series box it is a known issue that is supposed to be resolved in the next release of the software - currently in testing with an unknown distribution date.
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