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Intermittent problem Verizon cannot resolve - they suggest changing service providers?

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JMM1990
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Posts: 4
Registered: ‎11-05-2012

Re: Intermittent problem Verizon cannot resolve - they suggest changing service providers?

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I'm having the same problem as well every since I upgraded from 35/35 to 75/35 internet service that is included for fios bundle.  Before I can make any phone call, I wanted to check on the forum if someone was having similar issues to mine and ran a week worth of quality speed test on my upgrade service.  My test results show that my connection drop between 2-5 AM, 9AM-12PM, and 7PM-12PM.  When it drop, connection is around 5 Mbps download and 365Kbps upload.  My latency sky-rocket from my usual 13-21ms to around 77ms-368ms.  I live in Pittsburgh and where GPON is yet to exist and 75/35 is the highest available.  I can't degrade service since I work at home using vpn.

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