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Intermittent video dropouts

Intermittent video dropouts

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Copper Contributor The_Saint
Copper Contributor
Posts: 7
Registered: ‎07-16-2009
Message 41 of 60
(4,796 Views)

Ok, so as sad as it is for me to admit this, I'm happy to know I'm not the only one having "Video Drop Issues." Any idea when this (1.7 firmware) may be released? I just spent 3K on new Samsung LED TV and Denon AVR, with thoughts of simplifying installation via HDMI. Was pretty disappointed to find out the Fios box/receiver is not communicating with AVR utilizing HDMI cables.

 

I will connect Fios box/receiver directly to TV using HDMI and run a second Optical cable from Fios box/receiver to my AVR (As directed by a Verizon Fios Tech.) I was told this will solve the loss of picture for now, but would really like to reduce the number of cables being used.

 

I also have a PS3/Blu-Ray connected to my AVR using HDMI cables, that set up works great with no loss of picture when playing a game or blu-ray movie. This just proves to me it's not my AVR or TV.  By the way, after making the connecttion as directed by Verizon Fios Tech, i still get the drop of picture, but it only last for a quick second and comes back in quickly. 

 

Come on Verizon, I left Direc-Tv after 10+ years of service, don't fail me now. I'm paying you my hard earned $$$, all I ask is you get me/us a quality box that can handle the most modern hook ups without loss of video.  I even ordered the UFC Fight last week and was so disgusted with the constant dropped video, that i stopped watching. Yet another $60 being added to my bill that I didn't really get to enjoy. Wonder if they will discount the price for constantly dropped picture??  (Won't be holding my breath on that one.)

Copper Contributor ethics
Copper Contributor
Posts: 11
Registered: ‎07-09-2009
Message 42 of 60
(4,792 Views)

CapnTrips wrote:

 

Direct connection of the signal from antenna or cable to your TV does NOT "prove" thath the problem is exclusively with the STB.  It demonstrates NOTHING relative to a possible problem with HDMI transmission reception/handshake issues between your TVand STB.  These Motorola STBs seem to work pretty well for many customers.  There are, however, more than a few posts in these fora indicating that there are some problems negotiating HDMI hadnshakes between the STBs and certain TVs - mostly Sony's and Samsungs.  Additionally, there are more than a few reports that even if you switch to component video cables (the red, blue, and green ones), and therefore eliminate HDMI as the problem, some still have video dropouts.  In those cases, it seems likely that the problem lies with the STB.  I have read somewhere in these fora that there is supposedly a software/firmware update that is imminent for the STBs that seeks to address this issue.
 That said, I just wanted to point out that none of your evidence "proves" that the issue is with the STB. In particular, the HDMI handshake issues can just as easily lie with the TV as with the STB, even if you have other HDMI sources that work.

 

Thank you for explaining about the HDMI handshake.  As I noted once before, I am unskilled in these matters, and I just want to be able to watch my TV without interruption.  If another device is attached to the same TV by HDMI inputs (XBox, Blu-Ray), and it works just fine, is that b/c the "handshake" is different in some way?

Thanks 

Message Edited by ethics on 07-17-2009 08:27 PM
Message Edited by ethics on 07-17-2009 08:28 PM
Copper Contributor Massman
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Posts: 11
Registered: ‎06-15-2009
Message 43 of 60
(4,754 Views)

"Thank you for explaining about the HDMI handshake.  As I noted once before, I am unskilled in these matters, and I just want to be able to watch my TV without interruption.  If another device is attached to the same TV by HDMI inputs (XBox, Blu-Ray), and it works just fine, is that b/c the "handshake" is different in some way?

Thanks "

 

Yes, that handshake is different. It's not on the STB..lol

 

 

Bronze Contributor I
Bronze Contributor I
Posts: 50
Registered: ‎11-10-2008
Message 44 of 60
(4,732 Views)

Sony KDL-46v5100:  Gave up and put back on the component cables as the loss of signal has gotten worse and now my picture goes black with audio still functioning.  The consensus among 4 viewers is the picture on component is inferior to the picture from HDMI.  For all those who believe the output is always the same because both support 1080i,  keep on believing they are the same except not in my house.

 

I have read many comments stating Verizon is allegedly working on a solution to this problem.  In the interim, my picture is not as good as Comcast's and that sucks because Comcast's was not as good as DISH's.

 

Verizon: Please publish an official statement on this issue and an estimate of when it will be solved.  I am not talking about one of the Verizon employees saying they heard it was going to happen.  I am requesting a published statement.   I am with Verizon television service for the quality of picture - not because of their superlative HD DVR or their fabulous IMG with all the program detail anyone could want.   Last point:  it stills thrills me to see the "solved" icon for this thread

Bronze Contributor II
Bronze Contributor II
Posts: 186
Registered: ‎09-09-2008
Message 45 of 60
(4,716 Views)

@Humble wrote:

  Last point:  it stills thrills me to see the "solved" icon for this thread


Several posters have commented about the "inaccuracy" of the "Solved" icon in this thread.  Evidently, the original poster (mjdjr) has had HIS problem solved, and marked it as such.  If you believe that his problem is NOT solved, then perhaps you should speak to him about UNmarking the thread.

 

On the other hand, if YOUR problem is not solved yet, well it is NOT the subject of this thread.  If you want to separate your problem from the original poster's, then start a new thread with YOUR problem, and it won't be marked "solved" until you decide it is.

Message Edited by CapnTrips on 07-18-2009 08:26 PM
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 46 of 60
(4,704 Views)
If anyone wants their issue separated into its own thread, and are unsure how to do it, please feel free to PM me.
Bronze Contributor I
Bronze Contributor I
Posts: 50
Registered: ‎11-10-2008
Message 47 of 60
(4,688 Views)
I believe "Intermittent Video Dropouts" describes my problem exactly.  The issue about "Solved" is that is shown under the subject column.  It is only appropriate for the person who believes their problem was solved.  I have spent a lot of money on a lot of cables and followed the advice of several Verizon technicians and the problem continues without acknowledgement by Verizon.  I don't need a new subject, I need an acknowledgement by Verizon that they are working on this problem and it is in fact at least partially the fault of Verizon. 
Bronze Contributor II
Bronze Contributor II
Posts: 186
Registered: ‎09-09-2008
Message 48 of 60
(4,682 Views)
I do not disagree that you have a similar problem to the OP's.  Regardless my comment above stands.  "Solved" refers to HIS problem, not YOURS.  If you want to keep discussing it in this thread, good for you.  That does not change the fact that for the original poster it is SOLVED.
Copper Contributor Massman
Copper Contributor
Posts: 11
Registered: ‎06-15-2009
Message 49 of 60
(4,641 Views)
OK, If you are stating that this problem is solved and we have to start a new thread t o have the problem unsolved why is it that we cannot find out who the tech is that solved the problem and how the problem was solved. Don't all the techs have the knowledge and instructions to solve this issue? I believe the issue is we all have the problem and 1 person had it solved. How do we get the same service from Verizon or don't they want this to be a non issue?
Bronze Contributor II
Bronze Contributor II
Posts: 186
Registered: ‎09-09-2008
Message 50 of 60
(4,588 Views)

If you believe that the "Solved" marking somehow inhibits your ability to get your problem looked at, so be it.

 

I agree that Verizon Tech Support is far below any reasonably expectable standard, but that "Solved" annotation in a peer-to-peer forum doesn't make it any better or worse.

 

I'm done on this topic, since I certainly do NOT know how to solve your problem.

Message Edited by CapnTrips on 07-20-2009 07:31 AM
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