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Internet video trial team contact info./ help....PLEASE!!!

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hofs1
Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎08-06-2008

Internet video trial team contact info./ help....PLEASE!!!

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I signed up way back in sept for the internet video trial.  I recieved an email on 10-27saying my test dvr was being shipped they also attached download and setup info which i followed but im still waiting for the dvr. I recently tried to change my channel package and add a regular hd box BUT they found a non completed order which after digging  around turns out its for the test dvr. I CANNOT change ,or add anything to my account till this order completes. I have emailed the trial team BUT no replies to date.

 

I dont mind testing things for VZ but locking my account and not contacting me is a bit annoying. Can someone give them my info and get me some updates PLEASE.

 

Thanks

 

W Hofmann

 

9 REPLIES 9
TheSanchez
Silver Contributor I
Silver Contributor I
Posts: 218
Registered: ‎11-01-2008

Re: Internet video trial team contact info./ help....PLEASE!!!

Message 2 of 10
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Hey hofs,

 

Your account isn't so much locked as it is barred from having any changes made on the video side.  As long as that order is open it will be extremely difficult to place video orders for you.  Please PM the order number if you have it(if not provide me with the name on account and address) and i will see what i can do for you. 

 

TS

TheSanchez
Verizon Telecom
Verizon Content Management Center




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Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: Internet video trial team contact info./ help....PLEASE!!!

Message 3 of 10
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TheSanchez, Techman28 has fixed this problem for a number of folks, including me. He knows who to contact and what to ask for.

 

Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.0, Build 06.89
Keller, TX

hofs1
Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎08-06-2008

Re: Internet video trial team contact info./ help....PLEASE!!!

Message 4 of 10
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yup he seems to be the one to fix things he fixed my remote dvr for me. so hopefully he takes care of this bump in the road too.
TimSykes
Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: Internet video trial team contact info./ help....PLEASE!!!

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Lucky you, I have wanted to get into that. I still have not heard back a yes or no on it. I have even gotten 2 different emails about 3 weeks apart saying we are reviewing your request and will get back to you in 48 hours, and never hear back. 
Techman28
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: Internet video trial team contact info./ help....PLEASE!!!

Message 6 of 10
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TimSykes

 

So you wanna be a beta tester huh? I'll see what I can do for ya!!! I make no promises though

 

 

also

 

Hofs1 did you get taken care of?

 

Message Edited by Techman28 on 11-18-2008 06:16 PM
hofs1
Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎08-06-2008

Re: Internet video trial team contact info./ help....PLEASE!!!

Message 7 of 10
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The trial team still has not contacted me and i still dont have the test dvr to test with.  They sent me a survey to let them know how its going but i cant really take a survey on something i dont have yet.
hofs1
Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎08-06-2008

Re: Internet video trial team contact info./ help....PLEASE!!!

Message 8 of 10
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now i cant use the software anymore seems like i upgraded the mediamanager version over the air. noew when i try to use videos from my even from my pc it says to reg my dvr on the testtrack site which i cant get onto.
TimSykes
Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: Internet video trial team contact info./ help....PLEASE!!!

Message 9 of 10
(7,281 Views)

@Techman28 wrote:

TimSykes

 

So you wanna be a beta tester huh? I'll see what I can do for ya!!! I make no promises though

 

 

also

 

Hofs1 did you get taken care of?

 

Message Edited by Techman28 on 11-18-2008 06:16 PM

That would be great, thanks. I would appreciate it. If you are not able to, or if the team is full, its all good. It would be great to be a tested so I would have the info to help others out with when it gets rolled out to everyone. Thanks.

 

rodthurhat
Contributor
Contributor
Posts: 1
Registered: ‎11-19-2008

Re: Internet video trial team contact info./ help....PLEASE!!!

Message 10 of 10
(7,207 Views)

I had a close to identical experience to hofs1. Signed up for the Internet Video trial in September, never got the box, and account changes were locked out. Took me 4 calls with total of 8 verizon people to get the test box order removed from my account so I could upgrade to 20/5 and ExtremeHD package. That cancellation required what a Verizon employee told me was an "Order Hindrance" ticket. A week later, 11/18, I got 20/5 and  the ExtremeHD package, but required cancelling the text box order, which I have no idea how to reinstate, since that option appeares to be gone from the Web page that started this Kafka-esque trip.

 

R

 

 

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