Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Internet works but not TV

SOLVED
Reply
Hushu
Contributor
Contributor
Posts: 3
Registered: ‎08-04-2020

Internet works but not TV

Message 1 of 4
(1,624 Views)

Lost Fios TV during storm but internet and phone works.  Have tried rebooting STB, both STB and router, and STB, router, and ONT.    error message 11011.  After rebooting gets stuck at 25% of loading programming.   TV tech came and thinks it’s one of the boxes or systemic problem but can’t contact Verizon by chat or phone.     I have pictures But don’t see anyway to load them.  Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
Hushu
Contributor
Contributor
Posts: 3
Registered: ‎08-04-2020

Re: Internet works but not TV

Message 4 of 4
(1,579 Views)

Thanks.  Issue resolved.   Moved HDMI cables around.

View solution in original post

3 REPLIES 3
clem53
Gold Contributor III Gold Contributor III
Gold Contributor III
Posts: 1,598
Registered: ‎12-06-2010

Re: Internet works but not TV

Message 2 of 4
(1,580 Views)

@Hushu wrote:

Lost Fios TV during storm but internet and phone works.  Have tried rebooting STB, both STB and router, and STB, router, and ONT.    error message 11011.  After rebooting gets stuck at 25% of loading programming.   TV tech came and thinks it’s one of the boxes or systemic problem but can’t contact Verizon by chat or phone.     I have pictures But don’t see anyway to load them.  Thanks in advance.


What fios boxes do you have? 1100, or the new 4100 boxes? Did you check the ONT  for a green light for Video?

Hushu
Contributor
Contributor
Posts: 3
Registered: ‎08-04-2020

Re: Internet works but not TV

Message 3 of 4
(1,574 Views)

Both video and fail lights are off on the ONT.   not sure which box.   It’s 9 x 7 x 2.

Hushu
Contributor
Contributor
Posts: 3
Registered: ‎08-04-2020

Re: Internet works but not TV

Message 4 of 4
(1,580 Views)

Thanks.  Issue resolved.   Moved HDMI cables around.

View solution in original post

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title