Accessibility Resource Center Skip to main content
Get gifts fast with In-Store & Curbside Pickup or same-day delivery.

Is anyone happy with FIOS?

Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎01-27-2013

Is anyone happy with FIOS?

Message 1 of 26
(3,096 Views)

I just switched to the FIOS Triple Play and am curious if anyone is actually happy with this service?  It has been about a month since it was installed and nothing seems to work properly.  My average internet speed is about 5M (usually less) with the upgraded package to 75/35.  I can't pause or control live tv from my non-DVR boxes, which the sales people completely misled me about.  I have had to reset the boxes frequently for various errors and there is virtually no tech support available to talk to in a timely manner.  The sales people sure are great though, but they will not answer my simple questions and tell me to talk to tech support.  So really, is anyone happy with their service?  I am thinking about paying the termination fee to go back to something reliable. 

25 REPLIES 25
Highlighted
Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎10-16-2011

Re: Is anyone happy with FIOS?

Message 2 of 26
(3,084 Views)

No I am not happy with FIOS either.  I am just waiting for my contract to end and then switching back to cable.  I've had numerous problems with my multi-room dvr and now with my router.   Tech support does not help me at all.  I had no idea what he was talking about with the problem with my router and when I asked if someone could come to my house to fix it I was told no.  They have convincing commercials and advertisements in the paper about how great they are, but once you have FIOS its a disappointment.

Highlighted
Silver Contributor I
Silver Contributor I
Posts: 227
Registered: ‎12-02-2012

Re: Is anyone happy with FIOS?

Message 3 of 26
(3,054 Views)

@NewFiosUser wrote:

I just switched to the FIOS Triple Play and am curious if anyone is actually happy with this service?  It has been about a month since it was installed and nothing seems to work properly.  My average internet speed is about 5M (usually less) with the upgraded package to 75/35.  I can't pause or control live tv from my non-DVR boxes, which the sales people completely misled me about.  I have had to reset the boxes frequently for various errors and there is virtually no tech support available to talk to in a timely manner.  The sales people sure are great though, but they will not answer my simple questions and tell me to talk to tech support.  So really, is anyone happy with their service?  I am thinking about paying the termination fee to go back to something reliable. 


 

 

Hello,

 

Do note that this is a forum where community members post comments/remarks.

 

If you are encountering a problem with specific Verizon services/products, you'll have to speak directly with a company representative to get your issue(s) resolved.

 

Having said that, here are some comments:

 

1) If you just upgraded to the 75/35 FiOS internet speed and are showing less on a speedtest, you can try the following:

  a) soft reset of your FiOS TV router - unplug the router's power cord, wait 1 min and plug it back in; wait for all lights to be green; check your internet connection and speed if that made a difference.

  b) hard reset of your FiOS TV router - press the pin on your FiOS TV router (you may need a paperclip or pencil) for 10 seconds or until all the lights are off on the router; release, wait for 15 seconds and that the router lights are back to green; check your internet connection and speed if that made a difference.

Some things to note:

if you are checking your internet speed online, make sure that you are doing this hardwired to the router and not via a wireless connection.  Also, that the speedtest is the only thing you have running/open on the computer. If you have other windows/browsers/applications open (also some antivirus programs), then this could impact your displayed speed.

If you are using multiple wireless devices on the home network, then I'd suggest upgrading your router to the FiOS wireless gigabit 'N' router (if you currently have the single-antenna router) as the regular router supports speeds of up to 54 Mbps wirelessly.

 

 

2) The non-DVR set top boxes do not allow for pausing/controlling of live TV as they do not have the DVR functionality.

The DVR stores content of your show being watched via internal memory, so if you pause it, you could go back to an hour's worth of that channel (and the last channel) if you had stayed on those channels for a period of time.

You CAN pause/rewind/fastforward RECORDED shows on a non-DVR set top box (excluding a digital adapter), if you have a Multi-Room DVR and if you have previously recorded these shows using a DVR set top box.

 

 

3) If you have a repair or technical problem with your TV, internet or telephone service, then you'd have to speak with a Technical Support representative for troubleshooting and support of your specific issues.  As with any other company, Sales and Customer Service representatives only provide assistance for that type of function (sales and customer service). They are not trained nor paid for to help with technical matters; there is a specific department for that.

 

If you are willing to try some steps on your own to resolve your issues, you can go to www.verizon.com/repair

However, if you would rather contact Verizon's Technical Support Department directly,

you can do so via live chat:  www.verizon.com/contactus 

or by calling

1-888-553-1555.

 

Technical Support can determine whether it is the equipment (set top box or router) itself that is the issue, or something as simple as your cables being connected properly, or checking your coaxial ports or router connectivity.

 

 

4) If you'd care to share the problems you are encountering with your TV and the error messages you're receiving, then some of the forum community members can chime in as there are many technical folks here who can provide their expertise/personal opinions on various matters.

 

 

Hope this helps!

 

 

 

 

 

Highlighted
Gold Contributor II
Gold Contributor II
Posts: 991
Registered: ‎11-06-2012

Re: Is anyone happy with FIOS?

Message 4 of 26
(3,030 Views)

Have I encountered problems since switchit to FIOS?  Yes.

 

But to fair, many of the problems I have encountered are operational issues.  Learning what the equipment will and will not do is key to a happy FIOS experience. (Unfortunately, Verizon doesn't provide clear, readily availble, user guides.)  My "happy" factor gets better the longer I use the service and the more I learn.  

 

Relying on sales people for knowledge can result in misleading information. Sometimes they make an honest mistake because they don't know the technical details of what they are selling.  Sometimes they just want to close the sale. But, that is not limited to Verizon

 

Am I happy with FIOS?  Yes.

 

In spite of the problems with Verizon they are better than what I had before.  More product for less money.  Reliabiltiy of service is better.  Tech support is just as good or better.

 

I left COX cable because the quality of their internet and TV was deteriorating.  Along with a decline in tech support.  Comparing the two, FIOS is superior in quality, support, and price.

 

 

 

 

 

Highlighted
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Is anyone happy with FIOS?

Message 5 of 26
(3,011 Views)

I definetely dig my fios. 

 

Internet is by far the best I have had.  TV and it's features are great, intuitive for me.    

 

if you're having trouble try these two links and see if they make more sense

 

www.verizon.com/usingfios  (great link)

and

Highlighted
Platinum Contributor III
Platinum Contributor III
Posts: 6,820
Registered: ‎08-23-2008

Re: Is anyone happy with FIOS?

Message 6 of 26
(2,992 Views)

I love my FiOS and have from the start. Happy customer since ~2006. There are some new items that are available regarding streaming video to smart devices and TVs. We have an Xbox360, and I am looking at the iPad and possibly other smart devices that can stream the currently available 75 channels that require no STB. I hope the list of streaming channels will continue to grow. When first available on the Xbox360 there were only 26, and with the launch of iPad support, the list grew to 75 channels. I believe it will continue to expand.

 

In regards to pausing live TV. Yes I believe with any service that will require a DVR.

 

Verizon has a device that will be on the market very soon. It is called Verizon Media Server, or FiOS Media Server, and I have heard it called by a few names. Model VMS1100. The STBs are Model IPC1100. The server will have 6 tuners and allow recording of multiple programs at the same time from any TV. Along with pause and resume LIVE TV from any STB. So you will not be required to have a DVR at each location to enjoy these features. Currently a STB can set any MRDVR to schedule a recording, if you have a DVR with the multi room feature, you can set it or other DVRs in you home to record content. The DVR now has 2 tuners so I have two DVRs for added capacity. But as stated the STB can not pause and resume, until the Server is avalable, and if you choose to go that route. When the Server becomes available, I could have six tuners less recording conflicts, and I am exited about availability. I want that configuration, as of now we have 5 TVs and looking at an iPad portable to view from anywhere. I will be sure to have more recorded content when it becomes available, and others in my home start to use if.

 

Look at my post here, as it includes some of the exciting features that will be available with FiOS TV, and has links to videos from CES 2013 that showed the latest FiOS TV features and devices.

http://forums.verizon.com/t5/FiOS-TV-Programming/CES-2013-and-items-that-will-change-the-way-you-enj...

 

As stated, the streaming features to smart devices are availible now for the 75 channels on the list, and require no STB. Including On Demand and Flex View.

 

Speeds. If resetting your router does not help. You may wish to try optimizing your PC for the faster speeds.

http://my.verizon.com/micro/SpeedOptimizer/FiOS

 

If that still does not help, the tech support at the fiber solutions center may need to double check your ONT provisioning or reset the ONT for the speed shown on your account. I get and always have received the optimum speeds as promised, and then some.

 

Third Party Speedtest.net

speedtest.JPG

 

Verizon's test. 

Speeds-75-35.JPG

 

 

Highlighted
Contributor
Contributor
Posts: 3
Registered: ‎01-13-2013

Re: Is anyone happy with FIOS?

Message 7 of 26
(2,866 Views)

We just got Verizon FIOS a couple weeks ago and we like it so far. 

 

I agree that the lack of pausing and rewind/fast forward feature in certain instances sucks but I hope that will soon be available.

 

As far as the internet speed...the 75/35 (which we have also) you and I will not achieve with regular household equipment...our download/upload speeds on our wireless connections usually rate between 12 - 20 mbps...and our home PC between 15 - 30 mpps....(checked at speedtest.net) which is PLENTY fast!    If you consider downgrading your internet speed, it will lower the actual speeds at which you are running.

 

It sure is better than what we had with Brighthouse!

 

Hope you are able to work through your issues.

 

V/R

Paul

Clearwater, FL

Highlighted
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎01-22-2013

Re: Is anyone happy with FIOS?

Message 8 of 26
(2,753 Views)

I am happy with FIOS... Hell no

 

Verizion is only good for internet and phone. Their FIOS TV Service is absolutely horrible and I just switch back to Time Warner for cable. I've been falsely charged for many movies,services/service charges, flex movies for the past 2-3 years and Verizon does little or nothing about. Only thing verizon did was create a financial burden for me and lost my trust as a long time customer

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎02-15-2013

Re: Is anyone happy with FIOS?

Message 9 of 26
(2,642 Views)

To the best of my knowledge you will need DVR box to pause live tv, commom since.

And with your numerous problems, you should conact tech support.

 

Slow speed can be caused by many issues,

Is your PC wireless or wired?

PC or MAC?

What browser?

 

Software and optimizer can help.

 

Highlighted
Gold Contributor IV
Gold Contributor IV
Posts: 1,416
Registered: ‎04-10-2012

Re: Is anyone happy with FIOS? - Well, YES!

Message 10 of 26
(2,516 Views)

@NewFiosUser wrote:

I just switched to the FIOS Triple Play and am curious if anyone is actually happy with this service? ...


 

I'm actually very happy with the service.  Any specific details needed?

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.