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Is it possible to talkto a person to get problems fixed?

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cdutt
Contributor
Contributor
Posts: 1
Registered: ‎03-24-2012

Is it possible to talkto a person to get problems fixed?

Message 1 of 4
(575 Views)

My FIOS TV has been out for 4 days.

Checking online I am told there is an out age in my area. NOT TRUE my next door neighbors have not had problems.

I have called support 3 times and waited 30+ minutes each time with no luck.

All I want to do is get service. How do I get hold of someone to help? Any suggestions?????

Worst customer service I have ever run in to. 

3 REPLIES 3
Wiz514
Contributor
Contributor
Posts: 7
Registered: ‎03-25-2012

Re: Is it possible to talkto a person to get problems fixed?

Message 2 of 4
(517 Views)

I couldnt AGREE with you more. THE WORST customer support ever !!!

Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Is it possible to talkto a person to get problems fixed?

Message 3 of 4
(513 Views)
I always get through when I call 1-800-VERIZON and I follow the menu to tech support. also try chat support. you click Contact Us at the bottom of the page and it lets you open a chat with them
Gb1971
Contributor
Contributor
Posts: 4
Registered: ‎03-26-2012

Re: Is it possible to talkto a person to get problems fixed?

Message 4 of 4
(491 Views)
It is impossible and nobody will ever assume responsibility. They just don't seem to care. I empathize with your problem because I have the same thing here. The fastest I've ever talked to a live person was about 20 min. They act as though I'm the technician and need to fix their sub-par equipment. It's cable tv, why is it so difficult for them to provide that or the service to fix it?
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