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Is my STB fried

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Copper Contributor TKFEnterprises
Copper Contributor
Posts: 13
Registered: ‎09-19-2008
Message 1 of 6
(5,286 Views)

Hi,

 

I went to turn on my TV tonight and when I pushed the power button, the TV came on but my STB did not.  I pushed the STB button on the remote and tried again, but no luck.

 

I pushed the pwer button on the STB itself, but no luck.  I unplugged it and plugged it back in.  The letters "PLL" flashed on front of the STB, but then it went off and will not come on.

 

Does anyone know what may be wrong?

 

Thanks,

Don

5 REPLIES 5
Silver Contributor V
Silver Contributor V
Posts: 1,340
Registered: ‎10-13-2008
Message 2 of 6
(5,274 Views)

sounds like it may need to be initialized I'll see what I can do for ya in the morning if you don't call in before then

 

Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 1,796
Registered: ‎08-06-2008
Message 3 of 6
(5,258 Views)
If reinitializing does work I would say the box is fried.
Highlighted
Silver Contributor V
Silver Contributor V
Posts: 1,340
Registered: ‎10-13-2008
Message 4 of 6
(5,220 Views)

@Telcoguru wrote:
If reinitializing does work I would say the box is fried.

Initializing a box does not mean that it is Fried.

Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 1,796
Registered: ‎08-06-2008
Message 5 of 6
(5,198 Views)
Sorry. I meant to type the word doesn't
Copper Contributor TKFEnterprises
Copper Contributor
Posts: 13
Registered: ‎09-19-2008
Message 6 of 6
(5,154 Views)

confirmed this morning....may it rest in peace

 

Had a wonderful CS woman on the phone and she tried a few things and nothing worked.

 

They are mailing me anew box and I will send this on back

 

Great CS lady though...I have called twice since I got FIOS last summer and have had great experiences both times

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