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Is router reset really required for Remote DVR use?

Is router reset really required for Remote DVR use?

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Contributor CaptKirk
Contributor
Posts: 4
Registered: ‎07-23-2009
Message 1 of 5
(9,278 Views)

I am a new FiOS TV customer, but have been on FiOS internet for a couple of years. 

 

I signed up for the Remote DVR service -- it seems to have some nice features with web access.  I then received an email from Verizon advising me that before the Remote service could be activated, I had to RESET my ActionTec router to factory defaults.

 

I have made several changes to the defaults to accomodate my home network requirements -- settings which I would prefer not to change!

 

Does anyone know which specific parameters/settings Verizon is looking for which, if set to the default values, would allow the Renote DVR service to work (or at least pass the remote test Verizon does before allowing service to be activated)?

 

Thanks,

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008
Message 2 of 5
(9,254 Views)

I don't know what settings Verizon may care about, but I can tell you that I activated the Remote DVR service and I did not do a thing to my router beforehand. It all just worked, although occasionally I do get an error message saying it can't contact the DVR, but if I wait a while it almost always works the next time. I do have some customization, but maybe not in the area the Remote DVR service might depend on, such as changing the IP range, using fixed IP addresses instead of DHCP, port usage, etc (I don't know that it depends on any or all of these, or lthers, just speculating).

 

Remote test that Verizon does before activating? If they did that to mine I wasn't aware of it.

 

Have you tried to just use it and it not work? Or maybe they have changed the procedure since I got it.

 

Hope you get it working. I have found it very useful at times. 

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.6.2, Build 08.58
Keller, TX 76248

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Silver Contributor III
Silver Contributor III
Posts: 412
Registered: ‎05-01-2009
Message 3 of 5
(9,199 Views)

I have made customizations to my router and did NOT have to reset my router to get remote dvr to work.

 

You may want to lock down the TCP/IP Address that your DVR gets from the router:

 

Logon to Actiontec

Select Advanced

Select IP Address Distribution

Select Connection List

Select IP-STB (DVR for Remote Functionality)

Edit

Check Off Static Lease Type

 

Once you  make it static you may want to reset (Power Cycle) the DVR.  This should update the port forwarding rule that Verizon places in the router via UPNP for remote dvr.

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Contributor CaptKirk
Contributor
Posts: 4
Registered: ‎07-23-2009
Message 4 of 5
(9,168 Views)

Remote DVR works fine without having to reset the router.  I was just too impatient to let Verizon finish activating the service (it took another day).

 

 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008
Message 5 of 5
(9,162 Views)

@CaptKirk wrote:

Remote DVR works fine without having to reset the router.  I was just too impatient to let Verizon finish activating the service (it took another day).

 

 


 

Great! Thanks for letting us know. Matches my experience. This should help others avoid going though the pain of a reset for no good reason.

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.6.2, Build 08.58
Keller, TX 76248

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