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Issue with connecting Firestick, log in page keeps reloading

Issue with connecting Firestick, log in page keeps reloading

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Contributor shamsm
Contributor
Posts: 1
Registered: ‎08-31-2019
Message 11 of 15
(557 Views)

Hi, I am trying to login to verizon via nbcsports and it's not letting me login. The page shows "please wait, we are verifying your account..." before refreshing. I've noticed that it refreshes from these three urls I listed below. The same problem occurs in chrome, safari and firefox. I used it incognito mode as well as without extensions and the same thing keeps happening. Any help?

 

These are the three links that it keeps refreshing between:

 

https://ssoauth.verizon.com/sso/logout/logout.jsp?target=https%3A%2F%2Fssoauth.verizon.com%2Fsso%2FV...

 

to this:

https://ssoauth.verizon.com/sso/choice/tvpHandler.jsp?loginType=vzRedirect&partner=nbcsports&TOP=Y&p...

 

to this:

https://ssoauth.verizon.com/sso/VOLPortalLogin?loginType=vzRedirect&partner=nbcsports&TOP=Y&partnerl...

Contributor eeyore13
Contributor
Posts: 2
Registered: ‎11-15-2016
Message 12 of 15
(448 Views)

This is an ongoing problem for Verizon. I have found message boards on this web site as far back as 2013 and 2014 describing the exact same issue. Only one of them claims to have a workaround that works...but if it did back then, it does not work now. I have spent hours on the phone and in chat sessions with Verizon support, including a screen sharing session with tech support, but none of those have yielded a workable solution. The Verizon tech that did the screen sharing session with me kept trying to get me to sign in the ESPN.com with my Verizon credentials and seemed genuinely confused when that did not work. Finally after over an hour of patiently taking him through everything, he announced that the Verizon technicians were aware of the problem and would have a fix implemented "within 24 hours"...

 

...

 

 

...

 

 

...it's now been more than 72 hours, and  still no solution. 

 

I won't hold my breath.

Contributor jeh23059
Contributor
Posts: 1
Registered: ‎09-05-2019
Message 13 of 15
(407 Views)

I'm having the issue linking nbc to fios using my firestick. I went to clear cache on the nbc app, but each time I try to link... same thing. It just hangs at "Please wait - we are verifying your account"

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Bronze Contributor III Bronze Contributor III
Bronze Contributor III
Posts: 226
Registered: ‎12-06-2010
Message 14 of 15
(360 Views)

@eeyore13 wrote:

This is an ongoing problem for Verizon. I have found message boards on this web site as far back as 2013 and 2014 describing the exact same issue. Only one of them claims to have a workaround that works...but if it did back then, it does not work now. I have spent hours on the phone and in chat sessions with Verizon support, including a screen sharing session with tech support, but none of those have yielded a workable solution. The Verizon tech that did the screen sharing session with me kept trying to get me to sign in the ESPN.com with my Verizon credentials and seemed genuinely confused when that did not work. Finally after over an hour of patiently taking him through everything, he announced that the Verizon technicians were aware of the problem and would have a fix implemented "within 24 hours"...

 

...

 

 

...

 

 

...it's now been more than 72 hours, and  still no solution. 

 

I won't hold my breath.


From Verizon tech support:

 

Here is the response I received regarding the authentication with streaming devices issues:

 

"Verizon doesn’t have any apps in market on any streaming devices. That means that users are having issues with content providers own apps with the Verizon SSO login (ex. they are trying to use the Verizon credentials on provider apps). This would be an authentication issue so the best thing would be to refer users to submit a ticket via the supported platforms - Fios TV App or Fios TV Web as the team has automated support flows to assist the customers."

 

Sorry but it's the best I can do at this time.

Contributor Pcpronowllc
Contributor
Posts: 1
Registered: ‎09-15-2019
Message 15 of 15
(93 Views)

If using a fire stick, I have found a work around.  When stuck in that loop, keep cycling the refresh button frequently- pausing occasionally, sometimes using the back << button  - it may take a full minute or two or more but will eventually take you to a failure to load page, choose verizon home page and navigate to residential, then the sign in option, then sign onto the site using your verizon credentials. After it logs you into verizon completely, Exit the browser to the app using the return button (above the << buton) on the remote, then choose the tv provider verizon again and it will authorize the app as normal .  I have been using this trick for over a year, its annoying, but it works most of the time, it helps to have a Bluetooth keyboard but not necessary. 

 

Hope it helps someone...

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