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Issue with connecting Firestick

Issue with connecting Firestick

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Contributor Almighty_lea
Contributor
Posts: 1
Registered: ‎08-03-2019
Message 1 of 4
(281 Views)

I’ve been trying to connect my Fios account as a TV provider on my apps on my Amazon firestick. When it asks me to choose a provider, I click on Verizon and it brings me to a page where it says please wait we are verifying your accounts and it keeps reloading the page with the same message. There is no where to input my information nor have I ever logged into anything using my Fios account so I don’t know why it’s giving me that message. I tried to click on other providers and it brings me to a login page automatically so I’m confused as to why Verizon isn’t working. I have reached out to Amazon support and they are no help. So I’m reaching out here for some help.

3 REPLIES 3
Bronze Contributor II Bronze Contributor II
Bronze Contributor II
Posts: 148
Registered: ‎12-06-2010
Message 2 of 4
(230 Views)

The page is supposed to load and ask your Fios login and password to verify you are paying for that channel. Don't know why it's stuck in a loop. Did you try seeing if there is a Fios app for Firestick? Did you try powering down stick and rebooting? Does the stick have the latest firmware? Try it on another TV? Is the stick on your home network?

Contributor Beachbum19
Contributor
Posts: 1
Registered: ‎08-05-2019
Message 3 of 4
(188 Views)

I have the same exact problem trying to select FIOS as my cable provider.  I’m trying to watch the History channel, but I keep getting the “Please wait...we are verifying your account” never ending looping message.  This happens with other channels that require a TV provider subscription as well.  

 

I have a Fire TV, updated with the latest software, and have tried rebooting it.  No luck.  This also happens when trying to verify my account on Verizon’s site.  

 

How can this this be fixed?  Highly frustrating.  

Bronze Contributor II Bronze Contributor II
Bronze Contributor II
Posts: 148
Registered: ‎12-06-2010
Message 4 of 4
(172 Views)

Hate to say but go to:  https://www.dslreports.com/forum/vzdirect, post your problem there. A tech will respond pretty quickly.

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