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Issues with activating HBO GO on my devices

Issues with activating HBO GO on my devices

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Contributor
Contributor
Posts: 1
Registered: ‎01-06-2018
Message 1 of 4
(984 Views)

Is it just me or has anyone had issues with the verizon webpage when tryng to activate a new device with the HBO Go app? Every time it asks for me to choose my provider and type of device, I'm asked to login to my verizon account.  However when I do that, the webpage is blank. I've tried different web browsers and clearing my cache but nothing has worked. Please help because this is super frustrating.

3 REPLIES 3
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Contributor
Contributor
Posts: 1
Registered: ‎01-09-2018
Message 2 of 4
(927 Views)

I cannot sign in to Verizon for HBO go on my tablet, android phone, fire tablet or ipad. Either get error - try again, same blank screen as you, or no Verizon listed on the iPad. They all worked previously.  VERY FRUSTRATING!!! (ROKU and Samsung tv apps do continue to work)

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,791
Registered: ‎11-04-2008
Message 3 of 4
(920 Views)

I see the same issue.

Have dropped a note to support for help.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,791
Registered: ‎11-04-2008
Message 4 of 4
(914 Views)

Support suggested I delete and reinstall app.

Did so and now working.

Give it a try.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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