06-05-2013 05:13 AM - edited 06-05-2013 05:28 AM
... attempted to watch a recorded show, but nothing was available for play back. I also didn't have anything set up for future recordings. I refreshed devices, did the correct issues option via the menu, and then reset my router. I had my programs back. Tonight, same issue, did same steps, but the issue wasn't resolved. Any suggestions?
Because you've gone through the standard in-home repair procedures (reboot, fix MRDVR, etc.) and the problem still returns, I suspect your issue is related to faulty equipment, specifically the DVR itself. It's not uncommon on an initial install to encounter a bit of bad luck in the form of a defective box.
You can either discuss this with a CSR over the phone to arrange a replacement through the mail, or take matters into your own hands and physically replace the box at a VZ store. I've done it both ways, and they both work. Either way you will probably continue to encounter issues until the unit is changed out. Good luck.