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Issues

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Trina
Contributor
Contributor
Posts: 2
Registered: ‎03-05-2018

Issues

Message 1 of 3
(643 Views)

Geez been on hold for 70 mins...supposed to be 7-9 mons. Should I stay holding? Did they forget about me?

2 REPLIES 2
tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Issues

Message 2 of 3
(573 Views)

Usually when you end up waiting such long times, they have switched you to an area that is not supported 24/7.   Particularly for those questions that need the billing department you need to call during so called Business Hours.

Trina
Contributor
Contributor
Posts: 2
Registered: ‎03-05-2018

Re: Issues

Message 3 of 3
(570 Views)

Thanks I watched the chat and got on with them...issues with STB

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