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Just got Fios TV installed, channel currently unavailable

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Contributor
Posts: 1
Registered: ‎06-30-2009

Just got Fios TV installed, channel currently unavailable

Hi,

 

I just had my FiOS tv installed and my internet works fine. but when i turn on my tv it says "channel currently unavailable" for all channels. the guide works but not video no sound. is this normal for the first few hours?

1 REPLY
Contributor
Posts: 9
Registered: ‎12-26-2008

Re: Just got Fios TV installed, channel currently unavailable

[ Edited ]

The channels should have been active before the installer left. They're supposed to tour you through the channels and give you a tour of the STB you had installed.

 

Sometimes when a service is added, such as premiums, they could take 20 mins or so to pop up.

 

You should call the support number and have them do their magic with the box to re-authorize it. 

 

 

Message Edited by pdxsam on 06-30-2009 07:32 PM
 

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