Re-seat all coax cable connections. Not just, 'make sure they are snug'. -Unscrew every coax cable end connection where it screws onto something, then immediately screw them back on snuggly. If your connection is not the screw-on type, you must change it to be the screw-on type. It can be necessary to do this all the way back to the splitter and to the ONT. And the coax cable to your router. Also, if any of your cables have recently been 'bent', twisted, kinked, yanked, tripped-over, or stretched so that it MAY be possible that a continuous coax cable may have been compromised, change it to a new cable. If you\someone else in your house have recenlty moved the furniture around, dusted behind the furniture, or done any remodeling in \ around your house, check all of your cables. If Verizon could not reset your set top box when you called them, or if it took a very long time to do it, something is wrong in the communications line. -This could include the screw-on connection for the coax at the back of the set top box, however, it is more likely to be someting in the cables. The technology works. The obvious point of failure is the connections.
