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Live Recordings disappearing

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gcville
Bronze Contributor II
Bronze Contributor II
Posts: 273
Registered: ‎09-26-2011

Live Recordings disappearing

Message 1 of 4
(427 Views)

Last night, I tried to tape 'Iron Man' again.  Today when I checked, it is gone.  I recorded it live.

This has happened before when I tried to record something with the red button and did it live. The next day it is gone.

There is enough space for the movie.  When I schedule recordings, I get them. but live , i do not.   So when a movie is partially thru and I need to record it live, i end up losing it. This has happened several times.  Can you fix this?

3 REPLIES 3
ornahp
Moderator Moderator
Moderator
Posts: 2,247
Registered: ‎03-10-2011

Re: Live Recordings disappearing

Message 2 of 4
(424 Views)

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

gcville
Bronze Contributor II
Bronze Contributor II
Posts: 273
Registered: ‎09-26-2011

Re: Live Recordings disappearing

Message 3 of 4
(421 Views)

Yes, I contacted them.  SOmeone is calling me back tonight.  If I cant get it resolved, I need someone to help me with it here.

ornahp
Moderator Moderator
Moderator
Posts: 2,247
Registered: ‎03-10-2011

Re: Live Recordings disappearing

Message 4 of 4
(419 Views)

Please keep us posted. 

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