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Lost 90% of my move channels. Please help.

Posts: 1
Registered: ‎09-17-2009

Lost 90% of my move channels. Please help.

Message 1 of 2

Called tech support at around 1am and the conclusion was that my mcard does does not match the unit address under settings - system information. My box was running fine for the month I have had it but as of midnight, I lost all my channels.

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 171
Registered: ‎07-10-2009

Re: Lost 90% of my move channels. Please help.

Message 2 of 2

Has your issue been resolved? If not please private message me and provide me your acct tele# as well as the ID's of the cable card and I can cross reference them to see if  there is an issue there as well as get it straightened out for you.

Joe D
Verizon Telecom
Fiber Solution Center

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