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Lost Hub

Posts: 1
Registered: ‎03-31-2012

Lost Hub

Message 1 of 2

While streaming DVR to my HD box, I reveive an error "Lost connection to Hub..." the program will then start from the beginning. I've been having this problem at least two times, usually more for the last several months.  What can I do about it?

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Lost Hub

Message 2 of 2

Depends on some other symptoms. Are other boxes in the house losing the connection as well? Go to the DVR box and press menu, then go to CUSTOMER SUPPORT, then IN HOME AGENT, then SET TOP BOX AUTO CORRECTION. Also reboot router by unplugging the power cord for 30 seconds. We suggest this because the program from the DVR is streamed through the router. It's the middle man.  Please let us know if further assistance is required.


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