We have had the Verizon MLB Extra Innings Package since the beginning of Spring Training ($189.99/year). We watch it EVERY night. Wednesday night it's not on. We call Verizon and get a CSR whom we couldn't hear at all - wanted to transfer us to sales.... Oh, well, try tomorrow. Just got off the phone with Verizon. Was told that we had to switch out our set-top boxes in order to get the MLB package. Uh, duh, we've been watching it for three weeks - it's been fine. And, we don't use a set-top box on one of our TVs - we have a TIVO that we use with a Verizon cable card. I tried to explain that to the CSR but he wasn't really understanding it. I asked for a supervisor, he put me on hold for a few minutes, then came back and said that the supervisor said that it was, indeed, the problem. Everyone with the MLB package had to switch out their set-top boxes. If that were true, I can imagine the chaos that would create with everyone trying to switch out their boxes at the same time. Somehow I doubt the veracity of what I was being told. Bottom line, Verizon is losing a customer simply because I couldn't get a supervisor to speak with me and give me a straight story. I will be calling Bright House tomorrow morning. Has anyone else been told that they have to switch out their set-top boxes?
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