MR DVR not working

[alm9000]

Just because of the success I had on the last post I'm going to give this one a shot.  I was on the phone for an hour last night trying to get my MR DVR working.  The DVR itselft works it just does not broadcast to the other TVs.  I have 1 HD box and 2 SD boxes.  If I want to watch SD content on another TV it does not work.

The SD box has a message that says the communication has failed and to reset the DVR and try again.  I have done this several times and it still does not work.

Please advise.

Thanks!!

[TimSykes]

You sure that you have the MR-DVR service? Do you have a the software image of 1.6 on all your STB's?

[alm9000]

yes version 1.6 build 6.89

[TimSykes]

Keep topic in here.

OK that's right. So do you know for a fact the MR-DVD service is active? is your other STB the SD ones getting a IP address? You can see that in the STB settings, also you can make sure the router shows them with a active connection. FYI you don't need a network cable to get a IP comes from the coax

[alm9000]

ok....all STB's have an IP address but I'm not sure how to make sure the router is showing them as active.

[TimSykes]

The should be if you have a IP, but in IE go to 192.168.1.1 and log into the router, you will see all network devices listed here.

[alm9000]

I just figured that out....I logged into the router and the STB's show up but all the connections say inactive

[TimSykes]

That's the issue. Do you have DHCP enabled? I assume you do. If not enable it, then restart the router, then That's all the STB's, keep everything off for at least 30 sec to one min.

[alm9000]

OK well I did what you said.  Every item is active, but still nothing.

[TimSykes]

can you view your equipment on verizon central? I dont know if that matters or not. what error do you get now that all are active with IPs?