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MRDVR troubleshooter

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NNard
Bronze Contributor I
Bronze Contributor I
Posts: 53
Registered: ‎01-04-2011

MRDVR troubleshooter

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I currently just upgraded my DVR to the 7232 and exchanged my other two HD STB's for the 7100 P2's.  The MRDVR function works as I can access my recordings from all STB's but when accessing recordings from my non-DVR's, there is lag present on the responsiveness when fast forwarding or rewinding.  I tried running the MRDVR troubleshooter, and after retrieving the details it suggests I contact Verizon and select item 3 to subscribe to the MRDVR.  Is this because of the newer models or is there a solution?
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Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: MRDVR troubleshooter

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We have sent you a private message this morning regarding this matter.

Anthony_VZ

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doropallo
Bronze Contributor II
Bronze Contributor II
Posts: 107
Registered: ‎04-01-2011

Re: MRDVR troubleshooter

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When I press this on my system, 1- 7232 and 3 -7100s, I get the message:

 

MRDVR feature requires a DVR capable STB to be present.  Our records indicate that you currently do not have a DVR STB.

 

To order a DVR STB call 1 800 Verizon and select option 3.

 

I run this from the 7232, which is the MRDVR itself.  I posted a thread on this and was instructed to fill out a form on a link over a week ago and nothing ever changed.  I was informed that it not normal and that was it.

 

 

Dave
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