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MRDVR troubleshooter

Bronze Contributor I
Bronze Contributor I
Posts: 53
Registered: ‎01-04-2011

MRDVR troubleshooter

Message 1 of 3
I currently just upgraded my DVR to the 7232 and exchanged my other two HD STB's for the 7100 P2's.  The MRDVR function works as I can access my recordings from all STB's but when accessing recordings from my non-DVR's, there is lag present on the responsiveness when fast forwarding or rewinding.  I tried running the MRDVR troubleshooter, and after retrieving the details it suggests I contact Verizon and select item 3 to subscribe to the MRDVR.  Is this because of the newer models or is there a solution?
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: MRDVR troubleshooter

Message 2 of 3

We have sent you a private message this morning regarding this matter.


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Bronze Contributor II
Bronze Contributor II
Posts: 107
Registered: ‎04-01-2011

Re: MRDVR troubleshooter

Message 3 of 3

When I press this on my system, 1- 7232 and 3 -7100s, I get the message:


MRDVR feature requires a DVR capable STB to be present.  Our records indicate that you currently do not have a DVR STB.


To order a DVR STB call 1 800 Verizon and select option 3.


I run this from the 7232, which is the MRDVR itself.  I posted a thread on this and was instructed to fill out a form on a link over a week ago and nothing ever changed.  I was informed that it not normal and that was it.



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