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MSG GO ISSUES
gubp42
Newbie
‎10-14-2017 06:18 PM

Hello I'm just wondering if anyone with a custom package having issues signing onto the MSG GO app.  I'm having a problem and it says:  

Additional subscription required.

To watch MSG, you must subscribe to a FiOS TV package that includes MSG, such as Extreme HD.

 

Now i have MSG on TV, but now I have to buy the "EXTREME PACKAGE" for which verizon tells me I should.  I pay the sports regional fee I should be able to get it  How are you handling this problem?

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Re: MSG GO ISSUES
tns2
Community Leader
Community Leader
‎10-28-2017 07:30 AM

Your asking peers, not Verizon.

Not sure if Verizon gives you msg go or not (I am in Former Verizon territory)

The below is some instructions that often help on other "go" type channels.

A bunch of things lead to problems loging into HBO GO and many other Online Channel sites.

  • You must get HBO (or whatever channel you are trying to use) from Verizon
  • At least the first time you may first have to sign out of the Verizon site.  It gets confused easily.  I.e. if you don't sign in because you already were, it fails to store the necessary infomation.
  • You must allow third party cookies
  • You must be running Flash, Flash must be allowed to store info for third parties.  Not sure what they use insead of Flash where its not supported.
  • You must not have your Browser options set to delete Information when exiting Browser.  Flash takes this as deleting information when exiting a site.

The general way it works is for you to go to HBO GO site.  Ask to look at something and it switches in a FRAME pointing to VERIZON and you signin. Verizon stores some information in flash and returns. That information must still be there so that HBO accepts you as authorized. 

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