MY BILL INCREASED $60 IN A SINGLE MONTH ...

[drsunshine1]

**FYI*** I AM POSTING THIS TO THE PUBLIC BOARD PER A VERIZON FORUM TEAM REP'S REQUEST *** THEY SAID I CAN'T SEND A PRIVATE MESSAGE, THAT A MODERATOR NEEDS TO ASSIGN IT TO A FORUM TEAM AGENT *** THANK YOU!! ***

My bill for standard/on-going monthly services has jumped $60 in a single month.  

Below is a copy/paste directly from my Verizon Account page.  As you can see, my monthly payment for services rendered has averaged in the $220's going back to Jan 2013. My on-line bill for the current monthly charges is $284.05.  Please clarify 

BEFORE YOU BEGIN YOUR REVIEW, PLEASE NOTE:  My payments over the last 5 or 6 months do not match the monthly billed charges because there have been multiple charges billed in error to our account that I have been disputing  going back to April.  Verizon just recently approved removal all of the disputed charges and I received email confirmations showing the refunds were posted to my account.   I have been deducting the disputed amounts before I paid my monthly bill, so the amounts below are an accurate average of our monthly services.  The rep who called me to process the refunds indicated she would call me back in a few days to give me the correct total amount due on my account after all refunds had processed. I have yet to receive that call-back.

CURRENT ISSUE:  I am trying to pay my correct charges in full now that all of the incorrectly billed charges have been removed/refunded.  In order to do that  ....

-  I am requesting a detailed account of the the $50 increase in the current month's bill

... AND ...

-  I am requesting confirmation of the total amount due to date on my account AFTER the refunds have been removed.  .

Thank you in advance for your assistance.

Donna

{edited for privacy}

COPY/PASTE =

Payment History

  Type Account Amount Sent Confirmation Posted

	Others	----	$227.11	7/25/2013	-----	7/25/2013
	Others	----	$223.91	6/19/2013	-----	6/19/2013
	Others	----	$222.27	5/16/2013	-----	5/16/2013
	Others	----	$236.82	4/10/2013	-----	4/10/2013
	Others	----	$217.35	3/15/2013	-----	3/15/2013
	Others	----	$196.91	2/11/2013	-----	2/11/2013
	Others	----	$226.94	1/16/2013	-----	1/16/2013
	Others	----	$215.53	12/17/2012	-----	12/17/2012
	Others	----	$212.50	11/14/2012	-----	11/14/2012
	Others	----	$190.12	10/10/2012	-----	10/10/2012

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Glad we were able to answer all of your questions. Feel free to make a new thread anytime you need assistance. Your private support case is now closed.

- Jose_VZ