I have upgraded to the Ultimate TV package. The Cinemax channels are included in my area. When I look at my channels via my verizon account I do not see cinemax listed as I do for Epix for example. When I go to the MaxGo web site and try to sign up via my verizon account it tells me that I need to be subscribed to Cinemax. Does any one know how to fix this type of an issue?
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I have the Fios Ultimate TV package. When i emailed VZ tech support in regards to this issue. The first gave me the run around for 2 weeks. After this they then told me that customer service could not resolve "technical issues." Finally they resolved my issue by saying that I must purchase Cinemax and Epix gain access to these site.
The basicly told me that i was out of luck. And that I must purchase seperate subscriptions to Cinemax and Epix. Eventhough once one is subscribed to the Ultimate pacakge; verizon.com shows me as subscribed in verizon.com.
Thank you Verizon. You really know how to treat your customers well. I will be sure to tell everyone who asks me about my Verizon Fios service to subscribe to Comcast.